Momtaz ICT - Privacy Policy

1. Introduction

Momtaz Information & Communication Technology ("Momtaz ICT", "we", "us", or "our") is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data, as well as your rights under Canadian law.

2. Types of Information We Collect

We may collect and process the following personal information:

• Name, email address, postal address, and phone number
• Payment information (processed securely via third-party providers)
• IP address and technical information (device, browser, operating system)
• Login activity and account actions
• Support tickets, communications, and correspondence
• Website usage, analytics, and cookies (e.g., Google Analytics)
• Any other information you provide when using our services

We do not intentionally collect sensitive information such as health data, government identification numbers, or biometric data. Please do not submit such information to us.

3. How We Collect Information

We collect personal information through:

• Account registration, sign-up, and service order forms
• Website contact forms, support tickets, and chat/email communications
• Payment and billing processes (managed by Stripe, PayPal, or other providers)
• Automated server logs and security systems
• Cookies and analytics tools (e.g., Google Analytics)
• Integrations with trusted third-party platforms (e.g., Google Workspace, Microsoft 365, domain registrars, security partners)

4. Why We Collect and Use Information (Lawful Basis)

We collect and process your personal information only when we have a legal basis to do so, such as:

• To provide, manage, and support our products and services
• To process payments and fulfill orders
• To communicate with you regarding your account or services
• For security, fraud prevention, and legal compliance
• For analytics, business improvement, and marketing (you may opt out of marketing)
• Based on your consent, our contractual obligations, our legitimate business interests, or to meet legal requirements

5. Use of Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Website functionality, account login, and user preferences
• Security and fraud prevention
• Analytics and performance measurement (e.g., Google Analytics)

You can set your browser to refuse or disable cookies, but this may limit website functionality.

6. How We Share Personal Information

We may share your information with trusted third parties for business and legal purposes, including:

• Payment processors (e.g., Stripe, PayPal)
• Domain registrars and resellers (e.g., GoDaddy, Google, Microsoft)
• Cloud hosting providers and security partners (e.g., Imunify, CloudLinux)
• Authorized contractors, service partners, and technical support
• Legal or regulatory authorities as required by law or to protect our rights

We may use subprocessors for payment, hosting, analytics, and security. A current list of our main subprocessors is available upon request.

We do not sell your personal information to third parties.

7. Data Storage, International Transfers, and Retention

• We store your data securely in Canada whenever possible.
• Some data may be transferred or processed outside Canada (such as with security partners or certain service providers), but only where necessary for service delivery, security, or legal reasons.
• We ensure such transfers comply with privacy laws and require our partners to safeguard your information.
• Data Retention: We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements. When your account is closed, we securely delete or anonymize your data unless retention is required by law.

8. Your Rights

You have the right to:

• Access and review your personal information
• Correct or update inaccurate information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for marketing or data processing (where applicable)
• Request a copy of your personal information in a portable format, subject to technical limits
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

You may exercise these rights by logging into your account dashboard or by contacting us at support@momtazict.com.

9. Automated Decision-Making

We do not make decisions about you based solely on automated processing. If this ever changes, we will update this policy and notify you of your rights.

10. Data Security and Breach Notification

We protect your information using industry-standard security measures, including:

• Encryption of sensitive data
• Secure servers and access controls
• Limited employee access to personal information
• Regular security audits and monitoring

If we discover a data breach affecting your personal information, we will notify you as soon as reasonably possible and comply with all applicable breach notification laws.

11. Children's Privacy

Our services are not intended for children under 16 years of age.

We do not knowingly collect information from anyone under 16. If you believe a child under 16 has provided us with personal information, contact us immediately and we will delete the data.

12. No Liability for User Misuse

If you use our services to collect or process personal information about others (e.g., website visitors, your customers), you are responsible for obtaining any required consents and for compliance with privacy laws. Momtaz ICT is not liable for your misuse of personal information.

13. Language and Accessibility

This Privacy Policy is provided in English. If translated, the English version will control in case of any inconsistency.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website. Your continued use of our services after changes means you accept the updated policy.

15. Contact Us

For privacy questions, requests, or concerns, contact:

support@momtazict.com
Momtaz ICT
5021 Kingsway #114, Burnaby, BC V5H 4A5, Canada

This Privacy Policy is designed to meet Canadian legal standards and international best practices, and to protect both your rights and those of Momtaz ICT.